Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this website are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text and graphics is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Colorate Signs. The collective work includes works that are licensed to Colorate Signs Copyright 2019, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Colorate Signs or purchasing Colorate Signs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Colorate Signs or to purchase Colorate Signs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Colorate Signs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Colorate Signs used in the site are trademarks or registered trademarks of Colorate Signs.

Limitation of Liability
Colorate Signs shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Colorate Signs has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Colorate Signs product is mistakenly listed at an incorrect price, Colorate Signs reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Colorate Signs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Colorate Signs shall issue a credit to your credit card account in the amount of the incorrect price.

Term / Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Colorate Signs without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Your use of this site shall be governed in all respects by the laws of the state of Victoria, Australia. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Colorate Signs products) shall be in the state or federal courts located in Melbourne, Victoria. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Colorate Signs products) must be commenced within one (1) year after the claim or cause of action arises. Colorate Signs failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Colorate Signs may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Colorate Signs or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

You agree to indemnify, defend, and hold harmless Colorate Signs, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable solicitors’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Colorate Signs may link to sites operated by third parties. However, even if the third party is affiliated with Colorate Signs, Colorate Signs has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Colorate Signs. These linked sites are only for your convenience and therefore you access them at your own risk.

Shipping Policy
Our non-printed products that are in stock will be dispatched the next business day after an order has been placed and payment has been received.
Our custom printed products have various shipping times based on the type of product and the value of the order. Our production begins the first working day after your artwork proof approval, there is a cut off time of 5pm for approving artwork to ensure it starts in production the following day.

Return & Refund Policy
It is the intention of Colorate Signs to provide our customers with products that meet the specifications stated on our web site as well as our customer’s expectations. In the unlikely event that our customer’s expectations are not met, we ask that the customer emails us immediately with photos and a description of the problem and we will make every effort to reach a fast and mutually agreeable resolution.
It is important to note that all of our signage is custom printed with artwork which the customer approves prior to printing, so it is essential that you select your product and check your artwork very carefully. It is also important to note that the colours in the artwork proof displayed on your screen are not accurate. Colours will print differently on different printers and materials and will display differently on different computer screens. If a colour is important it is essential that a Pantone (PMS) colour is advised prior to the artwork proof being approved, so we can do our best to achieve the closest possible colour match.
Colorate Signs will repair or replace any products which are not as stated on our web site, not as shown on the approved artwork proof (please note the above paragraph regarding colours) or are found to be defective within the warranty period stated on our web site.
In the event of a warranty issue being notified, and photos of the issue being received, Colorate Signs will:
If notified within 14 days of the goods being received by the customer:
a) Arrange and pay for the return of the goods to Colorate Signs for repair, then repair the goods and return them at no cost to the customer; or
b) Replace the goods at no cost to the customer. If Colorate Signs requires the goods to be returned, Colorate Signs will arrange and pay for the return of the goods.
If notified later than 14 days of the goods being received by the customer:
c) Require the customer to return the goods to Colorate Signs (at the customer’s cost). Colorate Signs will then repair or replace the goods and return them at no cost to the customer
In the event of a warranty claim, Colorate Signs’s liability will be limited to the cost of repairing or replacing the goods. Colorate Signs will not be liable for any associated costs incurred by the customer as a result of a warranty claim. This includes, but is not limited to, the cost of installing the signage that is the subject of the warranty claim. It is essential that all signage is carefully inspected at time of receipt – and approved or rejected by the customer prior to the customer arranging installation of the signage.
Refunds are not offered for custom printed products.
Any stipulations not outline in these terms and conditions should be communicated in writing.